Effective Date: 21 July 2026

Privacy Policy for Limitless Repairs

Limitless Repairs (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

1. Who We Are

Business Name: Limitless Repairs

Business Type: Sole Trader

Email: jamie@limitlessrepairs.co.uk

Limitless Repairs is the data controller responsible for your personal information.

2. Information We Collect

When you contact us or book a repair through our website, we may collect:

• Your name
• Email address
• Telephone number
• Device make and model
• Description of the fault or repair required
• Any information you choose to include in your enquiry

If you proceed with a repair, we may also keep records relating to:

• Repair history
• Warranty information
• Quotes and invoices
• Payment records

We do not collect customer account information because our website does not offer customer accounts.

3. Information Stored on Your Device

Devices submitted for repair may contain personal information such as photographs, contacts, messages or documents.

We only access information stored on your device where it is reasonably necessary to diagnose, repair or test the device.

We do not access, copy or use your personal data for any purpose unrelated to the repair.

Any information that we may incidentally see during the repair process is treated as strictly confidential.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Arrange appointments
• Carry out repairs
• Contact you regarding your repair
• Provide warranty support
• Prepare invoices and payment records
• Meet our legal and accounting obligations
• Protect against fraud and misuse

We do not sell your personal information.

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide repair services you have requested.

Legal Obligation – to comply with tax, accounting and consumer protection laws.

Legitimate Interests – to manage our business, communicate with customers and improve our services.

6. Payments

Payments may be made by:

• Cash
• Bank Transfer
• Card payments processed securely through Square

Limitless Repairs does not store your full payment card details.

Square processes payment information in accordance with its own Privacy Policy.

7. Sharing Your Information

We only share personal information where necessary.

This may include:

• Payment providers (such as Square)
• Accountants or professional advisers
• IT or website hosting providers (such as Hostinger)
• Law enforcement or regulatory authorities where required by law

We never sell customer information to third parties.

8. Data Retention

We only keep personal information for as long as necessary.

Typical retention periods include:

• Repair records and invoices: up to 6 years
• Warranty records: for the duration of the warranty plus a reasonable period afterwards
• General enquiries that do not result in a repair: normally up to 12 months

Information is securely deleted when no longer required.

9. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

While no method of transmitting information over the internet can be guaranteed completely secure, we take reasonable precautions to protect your information.

10. Website Hosting

Our website is hosted by Hostinger.

Hostinger may process certain technical information necessary for the operation and security of the website, such as server logs and IP addresses.

11. Cookies

Our website may use essential cookies required for the website to function correctly.

We do not currently use analytics or advertising cookies to track visitors.

If this changes in the future, this Privacy Policy will be updated accordingly.

12. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Request restriction of processing
• Object to certain processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the email address below.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Limitless Repairs

Email: jamie@limitlessrepairs.co.uk