If we determine that the requested data cannot be recovered, you will not pay a recovery fee; only our £35 assessment fee applies. This applies to standard recoveries. If specialist parts, donor devices, clean-room work or another exceptional cost may be required, we will explain it and obtain your approval before proceeding.

Prices start from £99 for USB flash drives, £149 for memory cards, £199 for smartphones, tablets, MacBooks and laptops, £349 for external hard drives and SSDs, and £795 for RAID or NAS systems. The final price depends on the failure, work required and recovery complexity. We will confirm the cost before chargeable recovery work begins.

No reputable recovery provider can guarantee success before assessment. Recovery depends on factors such as physical damage, overwritten data, encryption and the condition of the storage media. After assessment, we will give you the clearest possible explanation of the likely outcome and available options.

Timeframes vary with the device, fault and volume of data. Straightforward logical recoveries may be completed relatively quickly, while mechanically failed drives, damaged electronics and RAID systems can take longer. We will provide an estimated timeframe after the initial assessment and keep you updated if the scope changes.

Your device and recovered data are handled confidentially. Access is limited to what is reasonably necessary to perform the recovery and verify that representative requested files have been recovered successfully. We do not browse personal content unnecessarily, and recovered data is returned on suitable storage.

Often, but it depends on whether the original data has been overwritten and how the device manages deleted information. Stop using the device immediately: taking new photos, installing software, saving files or resetting it can permanently overwrite recoverable data. SSDs and modern phones may also use features that make deleted-file recovery more difficult.

We assess smartphones, tablets, MacBooks and laptops, external hard drives and SSDs, USB flash drives, SD and microSD memory cards, and RAID or NAS systems. Recovery options depend on the exact model, storage technology, encryption and type of failure.

Tell us the device type, make, model and capacity; what happened; what it does now; whether it has physical or liquid damage; and which files matter most. Please also mention previous recovery or repair attempts, encryption and any unusual noises. Do not send passwords, passcodes or confidential files in your initial message.

Yes. If assessment identifies mechanical failure, donor parts, specialist laboratory work or another exceptional requirement, we will explain the findings, likely recovery prospects and full cost before proceeding. No additional chargeable work will be carried out without your agreement.